Career
I'm an accomplished project management professional (PMP) with over 15 years experience including hardware and software product development, information technology, customer service, and quality, combining strong technical and analytical skills with proven leadership, management, negotiation, and communication skills.
Here's text from my current resume:
Resume
Strengths include:
< Complex project and program management | < IT Infrastructure development and management |
< Earned Value Method and Agile Methodologies | < Business Continuity, Disaster Recovery Planning and Risk Management |
Experience Teradyne Inc., North Reading, MA 2002-present
The leading automated testing company for the electronics, communications, and software industries.
Senior Project and Program Manager (2002-present)
n Managing 18-month, $31M next-generation microwave instrument project utilizing Primavera tools. Ensuring on-time, on-budget delivery using Earned Value Method with Agile software development methodology.
n Managing engineering-wide effort to reduce aggregate project slip rates. Process re-engineering and policy changes to reduce slip rates by 5% in 12 months.
n Lead $1.5M strategic Business Continuity Program including business impact and risk analysis, improved service level agreements, remote disaster recovery hotsite testing, MPLS network and backup infrastructure upgrades, change control and internal audit in compliance with SOX (404) and COBIT best practices.
n Managed and delivered on-time and under-budget a global Active Directory infrastructure for 6000 users in 50 resource domains in 15 countries. Utilized best-practice strategies for domain upgrades and consolidation, group policy management, and security standards. Portfolio managed $10M of IT Infrastructure.
n Certified Total Quality Management trainer in Project Assessment, New Product Development methodology, and Structured Problem Solving.
Genuity Inc.,
Woburn, MA 1997-2001
A billion dollar internet services provider formerly known as GTE Internetworking and BBN.
Senior Manager, Information Technology (1997-2001)
Managed a wide range of IT projects for a highly mobile workforce of 5000 users in 25 domestic and 10 international locations.
n Managed desktop infrastructure including hardware and software. Reduced Total Cost of Ownership by 15% in 2001 through the strong management of standards, PC lifecycles, vendors, and software configurations.
n Led the development of web-based asset management system from requirements through implementation using JAD/RAD techniques to deliver tool 2 weeks early.
n Developed and managed the “Fast Start” program reducing new hire provisioning for IT services and technology from an average of 45 days to less than five. Process and technology (Vantive) improvements saved Genuity over $400K annually in reduced idle time. Received the GTE Chairman’s Team Leadership Award for the program.
Apple Computer, Inc., Cupertino, CA 1991-1997
The innovative “Think Different” supplier of personal computers and software.
Senior Program Manager, Engineering Quality Systems (1994-1997)
Managed staff of 31 with a budget of $7M responsible for software development information systems including software and hardware defect management, global project tracking, test case and software configuration management.
n Drove from concept to implementation “RadarWeb,” a web-based bug reporting system for 3rd party developers to report and track product defects.
n Developed the Project Management Dashboard which provided executives and senior managers with real-time visibility to key product development issues. System prevented delays that previously cost $1M/week in revenue.
Technical Support Operations Manager, Apple Worldwide Sales (1991-1994)
Managed a staff of 8 engineers providing worldwide, top-tier technical support on hardware products for Field Sales and strategic customers. Responsible for developing business plans, budgets, service operations, and test lab.
n Project managed from concept to delivery a highly successful on-line customer request and product issue information tracking system built on Sybase and integrated with the Vantive call tracking system. System improved efficiency 20%, and was a key component in the customer-to-engineering quality loop.
NeXT Computer, Inc., Redwood City, CA 1988-1990
Steve Jobs’ revolutionary UNIX-based workstation and operating system.
Field Services Manager (1988-1990)
Managed staff of 4 and a budget of $2M for the development and operation of field service infrastructure in 100 locations.
n Product managed development and introduction of hardware diagnostics for service technicians. Diagnostics reduced NTF rates on returns by 25%.
nDeveloped and managed all parts services and service products including tool kits, documentation, and training.
Education
Northeastern University, Professional and Continuing Education Boston, MA
Certificate, Internal Consulting
Santa Clara University Santa Clara, CA
MBA, coursework one-third complete.
Dartmouth College
Hanover, NH
BA, Government, 1985
Affiliations
Member, Project Management Institute,
Certified Project Management Professional (PMP®)
Member, New England Disaster Recovery Information Exchange
Member, American Society for Quality